s4 hardware failure

Due to a hardware failure this morning, we have set up new hardware for s4. Services are now back online and funcitoning, however the IP address has changed in order to restore service as quickly as possible. This will have no effect on the majority of users, but if you have chosen to connect to…

s4 issue

We are currently experiencing an issue with s4, our technicians are currently looking into the issue and we hope to have service back up shortly. Thank you for your patience. If you need to change to a different server, then please log in and click the [change] button next to your server address. You can…

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Network outage

One of our providers is currently experiencing a major outage which is affecting some customers. They are currently working on the issue and we hope to see service back to normal shortly. UPATE: Services are now back online and functioning correctly. If you still have any problems with your server then contact the support desk….

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Network Issue

One of our network providers is currently experiencing a network outage. They are aware of the situation and working to get the problem resolved. We expect service to be back to normal shortly. Thank you for your patience. UPDATE: The issue seems to be resolved and all servers are responding again, but as with any…

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Network issue being investigated (Europe network)

Our network provider in Europe is currently looking into a network issue that’s currently causing buffering for some customers and may be affecting your service. They are aware of the issue and hope to have service back to normal shortly. There is no need to open a support ticket as we are currently waiting for…

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Network provider – major outage [RESOLVED]

One of our network providers is currently experiencing a major network outage which appears to be affecting all servers based in Europe. They are currently working hard to get service back online asap. UPDATE (9:20AM GMT): The ETA is currently 30 minutes so service should be back up by around 10AM GMT. UPDATE (9:34AM GMT):…

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DNS Outage

In the last hour, one of our service providers experienced an outage which affected our DNS servers. The issue is now resolved and we don’t expect any more problems. Apologies for any inconvenience caused and thank you for your patience.